Delivery & Returns
Shipping & Returns
Everything you need to know about getting your order.
UK Delivery
| Method | Timeframe | Cost |
|---|---|---|
| Standard Delivery | 3–5 working days | £3.95 |
| Express Delivery | 1–2 working days | £6.95 |
| Free Standard Delivery | 3–5 working days | Free on orders over £50 |
| Local Pickup | Ready same day (if ordered before 12pm) | Free |
International Delivery
| Region | Timeframe | Cost |
|---|---|---|
| Worldwide | 7–21 working days | £20.00 |
Returns & Exchanges
We want you to love every Nourri product. If you're not completely satisfied, we're here to help.
We accept returns within 30 days of the delivery date. Items must be unused, unopened and in their original packaging to be eligible for a return.
To start a return, email us at info@nourri.shop with your order number and reason for return. We'll send you a returns label and instructions within 48 hours.
Damaged or Faulty Items
If your order arrives damaged or there is a fault with a product, please contact us within 7 days of receiving your order. Send an email to info@nourri.shop with your order number and a photo of the damage, and we will arrange a replacement or full refund at no extra cost to you.
Refunds
Once your return is received and inspected, we will process your refund within 5–7 working days. Refunds are issued to the original payment method. You will receive an email confirmation once your refund has been processed.
Original shipping costs are non-refundable unless the return is due to a fault or error on our part.